You can change your plan at any time directly in the dashboard. The system automatically adjusts billing and preserves your data and settings.
Upgrade vs. Downgrade
| 📈 Upgrade (higher plan) | 📉 Downgrade (lower plan) |
|---|---|
| ✓ Immediate effect. | ⏳ Applied on the next cycle. |
| ✓ Features released immediately. | ✓ Current features kept until the end of the period. |
| ✓ Unused value from the current plan is automatically deducted. | ✓ If you exceed the new plan's limits, you'll need to adjust before the change. |
🚀 Immediate upgrade
- ✓ Features released instantly.
- ✓ Unused value automatically deducted.
- ✓ No service interruption.
Practical example
Current plan
Profissional (up to 200 employees)
New plan
Essencial (up to 50 employees)
➡️ You will need to reduce the number of registered employees before the change.
How to switch
⚙️
Go to Payments → Plan Catalog in the menu.
📋
Click Change plan.
🔄
Select the new plan.
✅
Confirm the change.
Frequently asked questions
Can I change plans more than once?▼
Yes. Changes can be made whenever needed.
Will I lose my reports or surveys?▼
No. Data is preserved during the plan change.
Is the upgrade immediate?▼
Yes. The new features become available right after confirmation.
Does a downgrade generate a refund?▼
No. The change takes effect on the next billing cycle.
Can I go back to the previous plan?▼
Yes. Just request a new change in the dashboard.