Categories help employees file reports more accurately and let the platform organize cases more efficiently. Sigilo already includes ready-made categories, but you can adapt them to your company's reality.
Default categories
👥 People and workplace
- Moral harassment
- Sexual harassment
- Discrimination
- Labor irregularity
⚖️ Ethics and compliance
- Fraud
- Conflict of interest
- Unethical conduct
🔒 Security
- Security breach
💡 Suggestions and others
- Improvement suggestion
- Others
Examples by industry
Not sure which categories to create? See examples of custom categories by company type:
🏭 Industry
- Operational safety
- Environment
- Improper use of equipment
🏥 Healthcare
- Clinical conduct
- Patient safety
💻 Technology
- Information security
- Improper use of data
🏦 Financial
- Money laundering
- Regulatory conflict
What you can do
✅
Enable categories relevant to the company.
✅
Disable unused categories.
✅
Rename categories to match the company's language.
✅
Create categories specific to your sector.
How to configure
⚙️
Go to Settings → Categories in the dashboard.
✏️
Edit existing categories (enable, disable, rename).
➕
Click Add category to create new ones.
💾
Save the changes.
How categories help the AI
Well-defined categories help the platform to:
📂
Automatically organize reports.
🎯
Suggest priorities more accurately.
➡️
Route cases more efficiently.
📊
Generate more useful reports.
💡 Best practices
- Use simple, easy-to-understand names.
- Avoid overly similar categories.
- Keep between 5 and 15 active categories.
- Review the structure periodically as the company evolves.
Frequently asked questions
Can I change categories after the channel is activated?▼
Yes. Categories can be adjusted at any time.
Can I delete default categories?▼
You can disable them if they don't fit your organization.
Is there a category limit?▼
There is no limit, but we recommend keeping the structure simple and objective.
Do categories affect automatic triage?▼
Yes. Well-defined categories help improve the organization and classification of reports.