How to interpret NPS survey results — Help Center

After each NPS cycle, Sigilo presents the results on a visual dashboard with metrics, charts, and trends over time.

How the NPS is calculated

🟢 Promoters (9–10)

Would recommend the company to friends and colleagues.

🟡 Passive (7–8)

Are satisfied but not necessarily engaged.

🔴 Detractors (0–6)

Tend to be dissatisfied or have relevant criticisms.

NPS = % Promoters − % Detractors

The result ranges from −100 to +100.

How to interpret the score

Below 0Immediate attention.

0 to 30There are opportunities for improvement.

30 to 50Positive result.

Above 50High level of satisfaction and engagement.

Above 70Excellent.

Trend dashboard

Historical tracking helps identify whether the actions implemented by the company are generating real improvements in employee perception.

📈Cycle-over-cycle evolution.

📊Comparison between periods.

🎯Identification of trends.

How to read the trend

📈

Rising NPS → initiatives are having a positive impact.

📉

Declining NPS → investigate causes and prioritize actions.

➡️

Stable NPS → monitor long-term trends.

Automatic comment analysis

In addition to the NPS score, the system analyzes open-text comments to identify patterns without having to read each response individually.

😊

Positive

😐

Neutral

⚠️

Dissatisfaction points

The analysis is performed automatically, without revealing the respondent's identity.

Practical example

Previous survey

NPS = 32

Current survey

NPS = 48

➡️ Positive evolution of 16 points. This indicates an improvement in employee perception.

What to do after receiving the results

🔍

Analyze the main themes mentioned.

🎯

Identify critical areas.

👥

Share the results with leadership.

📋

Create action plans.

🔄

Run a new measurement after the improvements.

💡 Look at the trend, not just the score

A single survey shows a snapshot of the moment. The real value lies in tracking the evolution of results over time and measuring the impact of the actions implemented.

Frequently asked questions

Can the NPS be negative?▼

Yes. This happens when there are more detractors than promoters.

Does a high NPS mean there are no problems?▼

No. The indicator shows the general trend, but comments and complementary analyses remain important.

Does sentiment analysis identify who wrote the comment?▼

No. Anonymity is preserved at every stage.

Which is more important: the score or the comments?▼

The two are complementary. The score shows the general indicator and the comments help understand the reasons.