You can cancel your subscription at any time, with no penalty, lock-in, or need to contact support. Access remains active until the end of the period already paid for. Amounts already charged are not refunded.
How to cancel
- Go to Payments → Plan Catalog in the menu.
- Click Cancel subscription.
- Confirm the cancellation.
Subscription cancellation
No penalty
There is no cancellation fee. Amounts already paid are not refunded.
No lock-in
You can cancel whenever you want.
Access until the end of the cycle
The channel remains active until the end of the period already paid for.
Channel deactivated
After the period ends, the channel no longer receives new reports.
Annual plan
The annual plan is charged in full at the time of subscription — you pay for 11 months and use it for 12. There is no refund of amounts already charged. At the end of the period, the subscription automatically renews for another 12 months under the same conditions.
Monthly plan
The monthly plan has a 12-month lock-in. During this period, the monthly charge continues regardless of any cancellation request. The cancellation only takes effect at the end of the 12 contracted months. After that period, the subscription automatically renews for another 12 months. Each renewal starts a new 12-month cycle under the same conditions.
Data deletion
90-day retention
Your data remains accessible for export.
Export available
Reports, history, and attachments can be downloaded.
Definitive removal
After 90 days, the data is permanently deleted and cannot be recovered.
🗂️ Data retention
- ✓ Data available for 90 days.
- ✓ Export allowed during the period.
- ✓ Automatic deletion after the deadline.
Before closing
We recommend exporting:
Cancelling because you need fewer features?
Consider downgrading to a smaller plan and keeping your channel active.
👉 See available plans⚠️ Important
Before the definitive deletion of data, we recommend exporting the records needed for auditing, compliance, or legal obligations applicable to your company.